TEMPLE & GREEN PRIVACY NOTICE
Last updated: 19 June 2026
1. Who we are
Temple & Green Ltd is a company registered in England and Wales under company number 13481467.
Registered office:
Unit 38 Innovation House
Innovation Way
Discovery Park
Sandwich
England
CT13 9FF
Email: info@temple-green.co.uk
Telephone: 01304 262349
Temple & Green Ltd ("Temple & Green", "we", "us" or "our") provides immigration advice and services, together with consultancy and related advisory services. We are registered with the Immigration Advice Authority.
For the purposes of UK data-protection law, Temple & Green Ltd is the controller of the personal information described in this Privacy Notice.
If you have any questions about this notice, or wish to exercise any of your rights, please contact us at info@temple-green.co.uk.
2. About this notice
This Privacy Notice explains how we collect, use, store, share and protect personal information, and the rights you have in relation to it.
It applies to:
- visitors to our website;
- people who make enquiries;
- prospective clients;
- clients;
- family members, dependants, sponsors, employers, representatives, referees, witnesses and other people connected with a client or matter;
- suppliers and professional contacts;
- people whose details we receive through marketing or referral partners; and
- job applicants, where we recruit.
3. The personal information we collect
The information we collect depends on your relationship with us and the services involved.
3.1 Contact and identity information
This may include your name, date of birth, address, email address, telephone number, nationality, job title and organisation, together with passport details, travel-document details, residence or immigration documents, Home Office or visa reference numbers and other government-issued identification.
We collect identity and immigration documents, such as passports, residence documents, travel documents, proof of address and Home Office references, where this is needed to establish identity, establish nationality or immigration status, assess eligibility under an immigration route, prepare or support an immigration application, communicate with the Home Office or another authority, manage a client matter, or prevent fraud or misuse.
3.2 Immigration and matter information
This may include immigration status, immigration history, travel history, employment and education information, qualifications, finances relevant to an immigration application, accommodation, family and personal circumstances, sponsorship arrangements, previous applications, refusals and appeals, tribunal or court matters, supporting evidence, correspondence and documents supplied in connection with a matter.
3.3 Information about other people
A matter may involve information about other individuals, including spouses, partners, children, dependants, family members, employers, sponsors, referees, representatives, witnesses, counterparties, complainants and other people connected with a matter.
If you provide us with information about another person, you should ensure that you are entitled to do so and, where appropriate, that the person has been given relevant privacy information.
3.4 Website and technical information
When you use our website, we may collect your IP address, browser and device information, the pages you visit, referral information, your cookie choices, security logs and information you submit through online forms.
More information about cookies and similar technologies is set out in our separate Cookie Policy.
3.5 Billing and accounting information
This may include invoices, transaction records, payment status and related accounting records.
3.6 Recruitment information
Where you apply to work with us, we may collect your CV, application details, employment history, qualifications, references, interview notes, right-to-work information and other information needed to assess your suitability.
3.7 Special-category personal information
Some immigration matters may require us to process special-category personal information, including information concerning racial or ethnic origin, health, religious or philosophical beliefs, political opinions where relevant, sexual orientation, and biometric information where it is processed for the purpose of uniquely identifying a person.
We do not treat nationality or immigration status as special-category information, and we do not treat an ordinary passport photograph as biometric special-category information unless it is subject to technical processing for the purpose of unique identification.
We process special-category information only where we have a lawful basis under Article 6 of the UK GDPR, a condition under Article 9 applies, and the information is necessary for the relevant purpose. Depending on the circumstances, processing may be necessary to obtain or provide legal advice, to establish, exercise or defend legal rights, or, in limited cases, with your explicit consent or under another condition permitted by law.
3.8 Criminal-offence information
Some immigration matters may require us to process information concerning criminal allegations, investigations, charges, convictions, offences, sentences or related proceedings. Criminal-offence information is not special-category information.
We process this information only where we have a lawful basis under Article 6 of the UK GDPR, the processing is necessary for the immigration or advisory matter, and an applicable condition under Article 10 of the UK GDPR and Schedule 1 to the Data Protection Act 2018 applies. Depending on the circumstances, this may include processing that is necessary to obtain or provide legal advice, or to establish, exercise or defend legal rights.
4. Information about children and dependants
Immigration and family-related matters may require us to process information about children and other dependants. We normally receive this information from a parent, guardian, adult client, sponsor, representative or another person involved in the matter. We use information about children only where it is necessary, lawful and relevant to the services being provided.
5. How we obtain personal information
We may collect personal information:
- directly from you;
- through our website forms;
- by email, telephone, video call, post or meeting;
- from documents and supporting evidence supplied for a matter;
- from family members, employers, sponsors or representatives;
- from a client or another person involved in a matter;
- from the Home Office, including UK Visas and Immigration;
- from tribunals, courts and other public authorities;
- from Companies House, public registers and other public sources;
- from interpreters, experts and professional advisers;
- from marketing or referral partners; and
- from our IT, communications and business systems.
6. How and why we use personal information
We use personal information only where we have an appropriate lawful basis. This section explains what we do and the lawful basis for each purpose.
6.1 Enquiries and prospective clients
We use personal information to respond to enquiries, understand the assistance requested and decide whether we can assist.
Where you are the prospective client, our lawful basis is taking steps at your request before entering into a contract. Where an enquiry is made by a representative, employer, sponsor or another person, or where it contains information about other people, our lawful basis is our legitimate interests in responding to enquiries, understanding the assistance requested and deciding whether we can assist.
6.2 Providing our services
We use personal information to provide our immigration, consultancy and advisory services, to communicate with you about your matter, to arrange and manage appointments, and to maintain complete and accurate client and matter records.
Where you are our client, our lawful basis is the performance of our contract with you. Where a matter involves information about family members, dependants, employers, sponsors, representatives, witnesses or other people who are not parties to the client contract, our lawful basis is our legitimate interests in providing the requested services effectively and managing the matter.
6.3 Immigration applications and representations
We use personal information to assess eligibility under an immigration route, prepare advice, applications, representations and supporting documents, and submit applications or representations where instructed.
Our lawful basis is the performance of our contract with the client and, where the information concerns other people connected with the matter, our legitimate interests in providing the requested services and managing the matter. Where this involves special-category or criminal-offence information, we also rely on the conditions described in sections 3.7 and 3.8.
6.4 Communications with authorities
We use personal information to communicate with the Home Office and UK Visas and Immigration, and with tribunals, courts and other relevant authorities, in connection with a matter.
Our lawful basis is the performance of our contract with the client and our legitimate interests in progressing and managing the matter. Where we are subject to a specific legal obligation to provide information, our lawful basis for that disclosure is compliance with a legal obligation.
6.5 Billing, accounting and tax
We use personal information to manage billing, take payment and maintain accounting records.
Our lawful basis for billing and payment administration is the performance of our contract with the client. Our lawful basis for maintaining accounting and tax records is compliance with our legal obligations.
6.6 Business administration and security
We use personal information to operate and administer our business, protect our systems and confidential information, prevent fraud and misuse, carry out ordinary professional risk and matter-management checks, manage our suppliers and professional relationships, maintain appropriate records, and protect or enforce our legal rights.
Our lawful basis is our legitimate interests in each of these specific activities.
6.7 Complaints, disputes and legal claims
We use personal information to handle complaints, disputes and legal claims.
Our lawful basis is our legitimate interests in handling complaints and disputes and in establishing, exercising or defending legal rights. Where this involves special-category or criminal-offence information, we rely on the condition relating to legal claims or another applicable condition described in sections 3.7 and 3.8.
6.8 Recruitment
Where we recruit, we use personal information to assess applications and suitability.
Our lawful basis is taking steps before entering into a contract, compliance with our legal obligations, such as confirming the right to work, and our legitimate interests in recruiting suitable personnel.
6.9 Marketing and referral enquiries
We use third-party telemarketing and referral partners in connection with promoting our services. These partners may identify potential clients using information they have obtained independently and may make live telephone calls promoting Temple & Green’s services.
Where a person asks to receive information from us, expresses an interest in our services, or is lawfully referred to us, we may receive their name, contact details and limited information about the assistance they may require.
We use this information to contact the person, explain our services, respond to their enquiry and assess whether we may be able to assist. Where we rely on legitimate interests, those interests are promoting our services and responding to potential clients who may require our assistance.
Live telephone marketing is also subject to applicable electronic-marketing rules. You have the right to object to direct marketing at any time. When you object, we will stop using your personal information for direct-marketing purposes.
7. Our legitimate interests
Where we rely on legitimate interests, those interests are:
- responding to and managing enquiries;
- providing our services effectively, including where information concerns people other than the contracting client;
- managing client and professional relationships;
- operating and administering our business;
- protecting our systems and confidential information;
- preventing fraud and misuse;
- managing our suppliers;
- maintaining appropriate records;
- improving our services;
- handling complaints and disputes; and
- establishing, exercising or defending legal rights.
When we rely on legitimate interests, we consider whether our interests are overridden by your rights and freedoms.
8. AI-assisted working
We use AI-assisted tools in connection with our work.
Where an AI provider processes personal information on our behalf, that processing is governed by a data processing agreement.
9. Who we share personal information with
Where necessary and lawful, we may share personal information with:
- personnel and consultants working with Temple & Green;
- IT, hosting, email, communications, cloud and AI providers;
- professional advisers;
- interpreters and experts;
- barristers or solicitors where they are involved in a matter;
- banks and payment providers, where relevant;
- the Home Office, including UK Visas and Immigration;
- tribunals and courts;
- employers, sponsors or educational institutions involved in a matter;
- the Immigration Advice Authority, where personal information may need to be disclosed for an audit, complaint, investigation, supervision or another regulatory matter;
- regulators, law-enforcement bodies and other public authorities, where disclosure is required or permitted;
- marketing or referral partners, where relevant;
- other parties connected with a matter, where sharing is appropriate and lawful; and
- a purchaser or their advisers in connection with a genuine business sale or restructuring.
Where a service provider processes personal information on our behalf, we require it to process that information only for authorised purposes and to protect it appropriately.
We do not sell personal information.
10. Overseas clients and international transfers
Where we make personal information available to a service provider or another separate organisation outside the United Kingdom, we take steps to ensure that the transfer complies with applicable UK data-protection law.
Depending on the circumstances, this may involve transferring information to a country covered by UK adequacy regulations or using appropriate contractual safeguards or another lawful transfer mechanism.
You may contact us for further information about the safeguards applying to a particular transfer.
11. How long we keep personal information
We keep personal information only for as long as we need it for the purposes set out in this notice and to meet applicable legal, regulatory, insurance, accounting and dispute-management requirements. As a general guide:
- enquiries that do not become client matters are normally kept for up to 24 months after the last substantive contact;
- immigration client files and related records are normally kept for six years after the matter closes;
- accounting and tax records are normally kept for six years;
- marketing and referral records are kept only for as long as needed for the enquiry or relationship, to meet legal requirements, and to respect any objection or opt-out;
- unsuccessful job applications are normally kept for six months after the recruitment process ends; and
- website and technical and security records generated by our website and systems are kept according to the relevant system and our operational needs.
We may keep information for longer where this is necessary for a complaint, a legal claim, a regulatory or insurance requirement, or another documented reason. When information is no longer required, it is securely deleted, destroyed or anonymised.
12. Security
We use appropriate technical and organisational measures designed to protect personal information against unauthorised or unlawful access, accidental loss, alteration, inappropriate disclosure and destruction. Depending on the system and information involved, these measures may include access controls, confidentiality obligations, secure systems, supplier safeguards and backups.
No website, email service or online system is completely secure. Please do not submit highly sensitive or urgent information through a general website contact form.
13. Your rights
Depending on the circumstances and the lawful basis we are relying on, you may have the right to:
- request access to your personal information;
- request correction of inaccurate or incomplete information;
- request deletion of your information;
- request restriction of processing;
- object to processing;
- request transfer of your information in a portable format, where applicable;
- withdraw consent, where we rely on consent; and
- complain to the Information Commissioner's Office.
These rights are not absolute. An exemption or another person's rights may affect what information we can provide or what action we can take.
You have the right to object at any time to the use of your personal information for direct marketing, and we will stop processing it for that purpose. You may also object to processing based on our legitimate interests; in that case, we will stop unless we have compelling legitimate grounds to continue or need to process the information in connection with legal claims.
To exercise any right, please contact us at info@temple-green.co.uk. We may need to verify your identity before acting on a request.
14. Contact-form enquiries
Submitting an enquiry through our website does not create a client relationship. Please do not submit highly sensitive, confidential or time-critical information through a general contact form. We will confirm separately whether Temple & Green is able to accept your instructions.
15. Complaints
If you are concerned about how we have handled your personal information, please contact us first at info@temple-green.co.uk so that we can investigate. You also have the right to complain to the Information Commissioner's Office. Details of how to make a complaint are available on the ICO's website.
16. Changes to this notice
We may update this Privacy Notice to reflect changes in our services, legal obligations, systems or use of personal information. The latest version will be published on our website with the date on which it was last updated.
